Privacy Policy

Golden Ratio, LLC, doing business as FieldDispatch (“Company,” “we,” “us,” “our”), operates the website FieldDispatch.com and provides aerial thermal inspection and drone survey services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our services.

1. Information We Collect

1.1 Information You Provide

• Contact information: name, email address, phone number, company name
• Site information: property address, site size (MW/sqft), asset type, known hazards
• Service details: service type requested, scheduling preferences, special instructions
• Payment information: billing address, payment method details (processed by third-party payment processors; we do not store full card numbers)
• Communications: emails, phone calls, and messages exchanged with us

1.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent on pages, referring URLs, click patterns
• Cookies & similar technologies: session cookies, analytics cookies (Google Analytics), and local storage

1.3 Aerial Imagery & Inspection Data

When performing Inspection Services, we capture thermal (radiometric IR) and visual imagery of your site. This imagery may incidentally include:

• Aerial views of the property and surrounding areas
• Equipment serial numbers or markings visible from the air
• GPS coordinates and flight telemetry data

We do not intentionally capture images of individuals. If identifiable persons appear in imagery, we will blur or crop them upon request.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and deliver Inspection Services
• Prepare and deliver Deliverables (reports, imagery, analysis)
• Communicate with you about scheduling, quotes, and results
• Process payments and send invoices
• Comply with FAA regulations (flight logging, airspace authorization records)
• Improve our services and develop new offerings
• Send service-related communications (confirmations, follow-ups)
• Respond to your inquiries and support requests
• Protect against fraud, unauthorized access, and legal claims

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party tools we use to operate (email delivery via Resend, payment processors, cloud storage, analytics). These providers only access data necessary to perform their function.
• At Your Direction: When you instruct us to share reports with insurers, contractors, property managers, or other third parties.
• Legal Requirements: When required by law, regulation, legal process, or governmental request (including FAA records requests).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Aggregated/Anonymized Data: We may share anonymized, non-identifiable data for industry analysis, research, or marketing purposes.

4. Cookies & Tracking Technologies

We use the following technologies:

• Google Analytics (G-Q0D5PR7DHQ): Collects anonymized usage data to help us understand site traffic and improve the user experience. You can opt out via the Google Analytics Opt-Out Browser Add-On.
• Essential Cookies: Required for site functionality (session management, form submissions).

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Retention

• Contact & account data:Retained for the duration of our business relationship plus 2 years.
• Inspection imagery & reports:Retained for 90 days after delivery, then deleted unless extended storage is arranged.
• Flight logs:Retained as required by FAA regulations (minimum 3 years).
• Payment records: Retained as required by tax and accounting regulations.
• Website analytics:Retained per Google Analytics default settings (26 months).

6. Data Security

We implement commercially reasonable security measures to protect your information, including encrypted email transmission (TLS), secure cloud storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out:Opt out of marketing communications at any time by replying “STOP” or emailing us.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at fielddispatch247@gmail.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To submit a CCPA request, email fielddispatch247@gmail.com with the subject line “CCPA Request.”

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site with an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: