Terms of Service

1. Introduction & Definitions

Welcome to FieldDispatch.com (“Site,” “Service,” “we,” “us,” “our”), operated by Golden Ratio, LLC, a Utah limited liability company doing business as “FieldDispatch.” By accessing or using our website and services, you (“Client,” “you,” “your”) agree to these Terms of Service (“Terms”).

Key definitions used throughout:

• “Inspection Services”— aerial thermal imaging, visual drone surveys, and related field services performed by the Company.
• “Deliverables”— PDF inspection reports, thermal imagery, visual photography, and any other work product provided to the Client.
• “Flight”— any unmanned aircraft system (UAS/drone) operation conducted as part of the Service.
• “Site”— the physical location where Inspection Services are performed.

2. Nature of Service

FieldDispatch provides on-demand aerial thermal inspection and drone survey services for solar farms, commercial roofs, electrical infrastructure, and related assets. The operator is FAA Part 107 certified and insured. We fly the site, capture radiometric thermal and high-resolution visual imagery, analyze the data, and deliver a signed PDF report—typically same-day.

2.1 What We Do

• Solar farm infrared inspections (panel-level fault detection)
• Commercial roof moisture & thermal scans
• Electrical / switchgear thermography
• Post-storm damage aerials & documentation
• Construction progress aerials & lender-draw documentation
• Pre-acquisition due-diligence aerial surveys
• Custom drone dispatch (“just go fly it”)

2.2 What We Do Not Do

• Licensed engineering, legal, medical, or financial advice
• Structural load-bearing analysis or PE-stamped reports
• Manned aircraft operations
• Operations in restricted airspace without prior LAANC / FAA authorization
• Guaranteed outcomes (e.g., “certify this roof passes”)

3. Booking & Scheduling

All service requests are submitted via the Site, email, or phone. Upon receiving your request, we will provide a quote specifying scope, estimated timeline, and pricing. Acceptance of a quote constitutes agreement to these Terms.

3.1 Cancellation

• Cancellations more than 48 hours before the scheduled flight: no fee.
• Cancellations 24–48 hours before: 50% of quoted price.
• Cancellations less than 24 hours before or no-show: 100% of quoted price.

3.2 Weather & Safety Cancellations

Flights may be postponed or cancelled due to weather (wind > 25 mph, rain, lightning, low visibility), airspace restrictions, or safety concerns at the operator’s sole discretion. Weather cancellations incur no fee and will be rescheduled at the earliest mutually available date.

3.3 Service Denial

We reserve the right to decline any engagement that involves unsafe conditions, restricted airspace we cannot obtain authorization for, illegal activity, or requests outside our scope of service.

4. Client Responsibilities

• Site Access: You must ensure the operator has legal, unobstructed access to the site on the scheduled date. If access is denied or the site is inaccessible, a trip fee may apply.
• Accurate Information: You must provide accurate site details (address, acreage/MW, known hazards, contact info for on-site personnel). The Company is not liable for delays or errors resulting from inaccurate information you provide.
• Permits & Permissions: You are responsible for any property-owner or tenant consents required for aerial operations over your site. We handle FAA airspace authorization.
• Safety: You must disclose known hazards (live electrical, unstable structures, hazardous materials, guard dogs, etc.) before the scheduled flight.

5. FAA Compliance & Flight Operations

All flights are conducted under FAA 14 CFR Part 107. The operator maintains a current Remote Pilot Certificate. You acknowledge that:

• The pilot-in-command (PIC) has final authority over all flight decisions, including aborting a mission for safety.
• Flights are subject to FAA regulations, Temporary Flight Restrictions (TFRs), and LAANC airspace authorizations.
• You will not pressure, direct, or instruct the operator to violate any FAA regulation.

6. Payment Terms

Pricing is provided on a per-job basis. Payment is due upon delivery of Deliverables unless otherwise agreed in writing. We accept credit card, debit card, ACH, Zelle, and other methods listed on the invoice.

• Late Payments:Payments not received within 15 days of invoice are subject to a late fee of 1.5% per month (18% per annum) or the maximum rate permitted by law.
• Travel Fees:Sites beyond 100 miles from Los Angeles may incur a mileage or travel surcharge disclosed in the quote.
• Rush Fees: Same-day or next-day scheduling may carry a rush surcharge.

7. Deliverables & Intellectual Property

7.1 Report Delivery

Deliverables are provided as a signed PDF report and, where applicable, accompanying thermal and visual image files. Reports are delivered via email or secure download link. We target same-day delivery but do not guarantee a specific turnaround time.

7.2 License to Client

Upon full payment, you receive a perpetual, non-exclusive license to use the Deliverables for your internal business purposes, including sharing with insurers, contractors, and regulatory bodies.

7.3 Company Rights

The Company retains ownership of all imagery and report templates. We may use anonymized, non-identifiable imagery for marketing, training, and portfolio purposes unless you opt out in writing before the flight.

8. Warranties & Disclaimers

The Company warrants that Inspection Services will be performed in a professional and workmanlike manner consistent with general industry standards for aerial thermography.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES ARISING FROM THE USE OF OR INABILITY TO USE THE SERVICE.

THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR $500, WHICHEVER IS LESS.

The Company is specifically not liable for:

• Equipment damage, power loss, or downtime you experience at your site
• Decisions made based on report findings
• Defects not detectable by aerial thermal imaging under prevailing conditions
• Delays caused by weather, airspace restrictions, or client-side access issues
• Third-party actions, government decisions, or insurance claim outcomes

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, or expenses (including attorney’s fees) arising from:

• Your use of and reliance on the Service or Deliverables
• Your violation of any term of these Terms
• Inaccurate or incomplete information you provided
• Your failure to provide safe site access or disclose hazards
• Claims by third parties arising from your use of Deliverables

11. Insurance

The Company maintains commercial general liability insurance and aviation liability insurance covering drone operations. Certificates of Insurance (COI) are available upon request. The Company’s insurance does not cover your property, equipment, or assets. You are responsible for maintaining your own property and liability insurance.

12. Data & Document Retention

The Company retains raw imagery and report files for 90 days after delivery. After this period, files may be deleted without notice. You are responsible for downloading and retaining your own copies of all Deliverables. Extended storage may be available upon request for an additional fee.

13. Confidentiality

The Company will treat site locations, asset details, and report findings as confidential and will not disclose them to third parties without your consent, except as required by law or FAA regulation. This does not apply to anonymized, non-identifiable data used per Section 7.3.

14. Dispute Resolution & Arbitration

ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS SHALL BE EXCLUSIVELY SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN SALT LAKE CITY, UTAH.

You expressly waive any right to file a lawsuit in court or have a judge or jury decide your case. You also waive the right to participate in a class action lawsuit or class-wide arbitration. All claims must be brought in your individual capacity.

Opt-Out:You may opt out of arbitration by sending written notice to Golden Ratio, LLC, 3556 S 5600 W, Suite #1-1038, Salt Lake City, UT 84120, within 30 days of accepting these Terms.

Pre-Arbitration Resolution:Before initiating arbitration, you must contact the Company and attempt to resolve the dispute informally within 60 days.

Statute of Limitations:Any dispute must be filed within one (1) year after the cause of action accrued, or it is permanently barred.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to conflict-of-law principles. For matters not subject to arbitration, you submit to the exclusive jurisdiction of courts in Salt Lake County, Utah.

16. California Residents

Pursuant to California Civil Code §1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

17. Changes to Terms

The Company reserves the right to modify these Terms at any time. Material changes will be posted on the Site at least 30 days before the effective date. Continued use after changes constitutes acceptance.

18. Miscellaneous

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and the Company.
• Severability: If any provision is held invalid, the remaining provisions remain in full force.
• Force Majeure: The Company is not liable for failures due to causes beyond reasonable control, including acts of God, severe weather, government action, airspace closures, or equipment failure.
• No Waiver: Failure to enforce any provision does not constitute waiver.
• Assignment: You may not assign these Terms without consent. The Company may freely assign.

19. Contact Information